Reference

Your Legal Standing on udintogel 001

Our legal framework defines what you can expect from us and what we expect from you — covering account eligibility, jurisdictional access, and data handling, all of which…

Jurisdiction-Aware PolicyAccount Data RightsDANA, OVO, GoPay & QRIS Covered24/7 Legal Queries AcceptedIndonesian Law Aligned
udintogel 001 Your Legal Standing on udintogel 001
HUBUNGI TIM HUKUM

Reach Us on Legal and Policy Matters

If you have questions about how our terms affect your account, how your data is stored, or how to request a correction to your profile, our support team is available around the clock. You can contact us through the channels below — all of which are monitored seven days a week. Legal queries sent via email receive a written response within 24 hours, and live chat connects you to an agent in under two minutes during peak hours.

Team online

Live Chat

Available 24 hours a day, seven days a week. For legal and policy questions, select the 'Account & Legal' category from the chat menu to reach the right team directly.

Email Support

Send detailed legal queries to our support email. We respond in writing within 24 hours, and our reply includes a reference number you can quote in any follow-up correspondence.

Account Portal

Log into your account, navigate to Settings, then select 'Legal & Privacy'. From there you can submit a data access request or flag a policy concern without leaving the platform.

KEAMANAN DAN TRANSPARANSI

How We Protect Your Data and Account Rights

We handle your personal information under a defined retention and access policy. Every account holder has the right to know what data we hold, request a correction, or ask for deletion where…

Data Encryption

All identity documents and payment references uploaded to your account are stored using AES-256 encryption. Only authorised compliance staff can access these files, and each access is logged.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can review and adjust cookie preferences from the footer of any page on our site.

Account Security

Your account is protected by a password you set and a one-time PIN sent to your registered phone number each time a new device is used to log in.

Data Retention

We retain your account data for as long as your account remains active, plus a mandatory period thereafter as required by applicable regulations. Closed accounts are anonymised, not deleted.

Contact for Corrections

To request a correction to your personal details, email our compliance team or use the Account Portal path: Settings → Legal & Privacy → Request Data Change. We action corrections within five business days.

Third-Party Sharing

We do not sell your data. Payment processors like DANA, OVO, GoPay, and QRIS receive only the minimum information needed to complete your transaction, as required by their own operating terms.

Your Legal Questions, Answered Directly

These are the questions we receive most often about our legal terms, your account rights, and how our policies apply in Indonesia. Each answer reflects how we actually operate — not generic policy language.

Account eligibility depends on local law. We recommend you confirm that accessing our platform is permitted in your region before opening an account. Our terms apply to all registered accounts regardless of location.

We collect your name, date of birth, contact details, and identity verification documents at registration. Payment references from DANA, OVO, GoPay, and QRIS are also stored against your account for compliance and dispute purposes.

Yes. Log in, go to Settings, select 'Legal & Privacy', then choose 'Request Data Copy'. We will compile and send your data file within five business days to your registered email address.

Submit a deletion request through the Account Portal under Settings → Legal & Privacy, or email our compliance team. Deletion is processed where local law permits; some records must be retained for a mandatory regulatory period.

Contact us via live chat or email with your transaction reference number. We pull the payment log, compare it against your account history, and issue a written finding within 48 hours. DANA and OVO disputes follow the same process.

No. We publish all material changes to our terms at least seven days before they take effect. A notification appears in your account dashboard and, where significant, we also send an alert to your registered email.

Reach our compliance team directly via the 'Account & Legal' live chat category, available 24 hours a day, or submit a formal written complaint by email. We acknowledge all complaints within 12 hours and resolve them within 72 hours.